lq77 Privacy Policy

When you register an account on lq77, use our Platform, or contact our support team, we collect personal data that falls into the following categories. This list is comprehensive and we do not collect personal data outside of these defined categories without first notifying you.

Identity Data: Your full legal name, date of birth, gender (where provided), and national identity information including your National Identity Card (NID) number or passport number as submitted during the Know Your Customer (KYC) verification process. This data is collected to verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and to prevent fraud and identity theft on the Platform.

Contact Data: Your email address, mobile phone number, and residential address (including city, district, and postal code within Bangladesh). We use this data to communicate with you about your account, process transactions, send account security alerts, and where you have opted in, deliver promotional content about lq77 offers and events.

Financial Data: Details of your deposit and withdrawal transactions on the Platform, including the payment methods used (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, or Mastercard), transaction amounts in BDT (৳), transaction timestamps, and transaction reference identifiers. We do not store full payment card numbers or mobile banking PINs on our servers.

Gameplay & Betting Data: Records of all games played, bets placed, wagers settled, bonuses claimed, and outcomes on the Platform. This data is used to administer your account, resolve disputes, identify problem gambling behaviours, and fulfil our responsible gaming obligations.

Technical Data: Your IP address, device type and model, operating system, browser type and version, session duration, pages visited within the Platform, click-stream data, and referral source. This data is collected automatically when you access the Platform and is used for security monitoring, fraud detection, and Platform performance optimisation.

Communications Data: Records of your interactions with lq77 customer support via live chat and email, including the content of those communications. We retain these records for quality assurance, training, and dispute resolution purposes.

lq77 does not sell, rent, or trade your personal data to any third party for commercial gain. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Game Technology Providers: To deliver our casino games and sports betting markets, lq77 integrates with third-party game studios and technology providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers may receive limited technical data (such as session tokens and game results) necessary to operate the games. They are contractually obligated to process this data securely and only for the purpose of delivering their services to lq77.

Payment Service Providers: To process your deposits and withdrawals, we share the necessary financial and identity data with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank). Each payment provider operates under its own privacy policy and data protection obligations. lq77 is not responsible for how payment providers manage data once it has been transmitted to them in the course of processing a transaction.

Identity Verification Services: lq77 may use third-party KYC and identity verification service providers to assist with the verification of player identity documents. These providers act as data processors on our behalf and are bound by strict data processing agreements that limit their use of your data to the verification purpose only.

Analytics Providers: lq77 uses privacy-conscious analytics tools to understand Platform usage patterns. Analytics providers receive only anonymised or aggregated data and do not receive personally identifiable information.

Legal and Regulatory Authorities: lq77 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by law, court order, or other legally binding instrument. We will, where permitted, notify you of such disclosures.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of lq77's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any change to the terms under which your data is processed.

lq77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, we invest significantly in maintaining industry-standard security controls across our infrastructure.

Encryption in Transit: All data exchanged between your browser or app and the lq77 servers is encrypted using TLS 1.2 or higher. This means that even if your network connection were intercepted, your data could not be read by an unauthorised party.

Encryption at Rest: Sensitive personal data stored in our databases (including identity documents submitted for KYC and financial transaction records) is encrypted at rest using AES-256 encryption. This protects your data in the event of an unauthorised access attempt at the infrastructure level.

Access Controls: Access to personal data within lq77's internal systems is strictly limited to personnel who require it to perform their job functions. Access is granted on a least-privilege basis and is subject to multi-factor authentication. All internal access is logged and audited.

Password Security: Player account passwords are never stored in plain text. We use a strong one-way cryptographic hashing algorithm with salting to store password credentials, ensuring that even in the unlikely event of a data breach, your plain-text password cannot be recovered from our stored data.

Security Monitoring: lq77 operates continuous security monitoring across its Platform infrastructure. Our security systems are designed to detect and alert on unusual access patterns, login anomalies, and potential data exfiltration attempts in real time.

Data Breach Response: In the event of a confirmed personal data breach that is likely to result in a risk to your rights or freedoms, lq77 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. We maintain a documented incident response plan for this purpose.

As a player on the lq77 Platform, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting our support team via live chat or by emailing [email protected] from the email address registered to your account. We will respond to all valid requests within a reasonable timeframe and in no case later than 30 days from receipt of your request.

Right of Access: You have the right to request a copy of the personal data lq77 holds about you, together with information about how it is used, the categories of recipients with whom it is shared, and the retention periods applied to it. This is commonly referred to as a Subject Access Request (SAR).

Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update some basic account information directly within your account settings. For KYC-related corrections, please contact our support team.

Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (for consent-based processing), or where you object to processing and there are no overriding legitimate grounds. Please note that this right is subject to our legal retention obligations — we cannot delete data that we are required to retain by law.

Right to Restriction: You have the right to request that lq77 restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.

Right to Object: You have the right to object to lq77 processing your personal data on the basis of our legitimate interests. Where such an objection is raised, lq77 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

Right to Withdraw Consent: Where lq77 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another data controller where technically feasible.